Covid-19 - Travel Information Update
(Last update 10/06/2020)
To our valued Tranquility Bay guests:
See our Covid-19 FAQs
Find answers to our most frequently asked questions regarding the ongoing Covid-19 situation on our Covid-19 FAQs page.
Our Tranquility Bay beach and all amenities are open
Our Tranquility Bay Beach is still open for all guests who have an overnight reservation. All amenities, including dining outlets and watersports are also open. Our restaurants are currently serving alcohol, per county guidelines.
Ensuring the safety and wellbeing of our guests, employees, and community is our primary concern - please view our Safety & Well-being Promise here.
In accordance with local regulations a mask or face covering may be required in all public spaces.
Recent updates from Monroe County
- Update on mandatory face masks in the Florida Keys:
A Monroe County (Florida Keys) ordinance requires everyone to carry a facial covering capable of immediate use and requires that masks be worn when inside of a business — a lodging facility, restaurant, grocery store, pharmacy, indoor attraction, museum, retail or clothing shop, beauty salon, health spa, etc. — and also outdoors when a social distance of six feet from another person is not possible. Read more
- Update on restaurants and bars in the Florida Keys:
Restaurants and food establishments are operating at full capacity indoors and outdoors, with appropriate social distancing and a minimum of 6 feet separating parties. Masks/facial coverings are required to be worn entering and exiting an indoor establishment. Restaurant patrons can remove their masks only while seated and eating or drinking. Read more
- Update on beaches and parks in the Florida Keys:
Community parks and other outdoor recreational facilities are open in the Florida Keys. Public beaches are open from dawn to dusk with limited amenities. Pavilions, barbecues and playgrounds may be inaccessible. It is suggested that small groups of people maintain a 6-foot distance between groups during beach access. Read more
- Update on Monroe County events:
Due to Covid-19, most near-term Florida Keys special events have been or are likely to be canceled. If you see an event listed, please check the event’s website or call its organizer for more details. Read more
Please follow up to date information at www.fla-keys.com before arriving at the resort.
Guests with current reservations
If you have an existing reservation and would like to alter your travel dates or cancel, please call our reservations team on 888-589-9860 or email email@example.com. You can also complete a self-cancellation form at www.tranquilitybay.com/cancel.
Please note, if you booked through a third party such as Booking.com or Expedia, you will need to contact them directly to cancel your reservation.
Due to a higher than normal volume of phone inquiries, please allow for additional time that we may respond to you. We sincerely appreciate your patience at this time.