Online Reservation

Important Notice

Covid-19 - Travel Information Update

(Last update 07/07/2020)

To our valued Tranquility Bay guests:

Our Tranquility Bay beach and all amenities are open

Our Tranquility Bay Beach is still open for all guests who have an overnight reservation. All amenities, including dining outlets and watersports are also open. Our restaurants are currently serving alcohol, per county guidelines.

Ensuring the safety and wellbeing of our guests, employees, and community is our primary concern - please view our Safety & Well-being Promise here.

Recent updates from Monroe County

  • Update on mandatory face masks in the Florida Keys:
    Throughout the Florida Keys, officials are requiring facial coverings to be worn by everyone in business establishments — a lodging facility, restaurant, grocery store, pharmacy, indoor attraction, museum, retail or clothing shop, beauty salon, health spa, etc. — and other public settings where under any roofed area, including an outdoor tiki restaurant/bar. Read more
  • Update on bars and the sale of alcoholic beverages:
    As of June 26, 2020: Florida bars and pubs suspended the sales of alcoholic beverages for consumption on premises until further notice. Read more
  • Update on beaches in the Florida Keys:
    Public beaches in the Florida Keys are open from dawn to dusk with limited amenities. Groups are suggested to maintain a 6-foot distance during beach access. Read more
  • Update on Monroe County events:
    Due to Covid-19, most near-term Florida Keys special events have been or are likely to be canceled. If you see an event listed, please check the event’s website or call its organizer for more details. Read more

Please follow up to date information at before arriving at the resort.

Guests with current reservations

If you have an existing reservation and would like to alter your travel dates or cancel, please call our reservations team on 888-589-9860 or email You can also complete a self-cancellation form at

Please note, if you booked through a third party such as or Expedia, you will need to contact them directly to cancel your reservation.

Due to a higher than normal volume of phone inquiries, please allow for additional time that we may respond to you. We sincerely appreciate your patience at this time.

Guidance on COVID-19