Covid-19 - Travel Information Update
(Last update 05/06/2021)
To our valued Tranquility Bay guests:
See our Covid-19 FAQs
Find answers to our most frequently asked questions regarding the ongoing Covid-19 situation on our Covid-19 FAQs page.
Our Tranquility Bay beach and all amenities are open
Our Tranquility Bay Beach is open for all guests who have an overnight reservation. All amenities, including dining outlets and watersports are also open.
Ensuring the safety and wellbeing of our guests, employees, and community is our primary concern - please view our Safety & Well-being Promise here.
Recent updates from Monroe County
- Update on personal protective equipment in the Florida Keys:
Following an order from Florida Gov. Ron DeSantis, it is no longer mandatory to wear a mask in Monroe County (Florida Keys). However, individual businesses in the Keys may require that masks be worn inside their establishment, so it is suggested that people carry a facial covering available for immediate use. Read more
Guests at Tranquility Bay are required to wear a mask when entering the reception lobby and Butterfly Cafe restaurant. Staff at the property will continue to wear masks as part of our Safety & Well-being Promise.
- Update on restaurants and bars in the Florida Keys:
Restaurants and food establishments are operating at full capacity indoors and outdoors, with appropriate social distancing observed. At the establishment's discretion, masks or facial coverings may be requested. Outdoor dining areas should be prioritized and requested. Read more
- Update on beaches and parks in the Florida Keys:
Community parks and other outdoor recreational facilities are open in the Florida Keys. Public beaches are open from dawn to dusk with limited amenities. It is suggested that small groups of people maintain a 6-foot distance between groups during beach access. State parks are open with limited amenities for daytime use and some limited camping. It is recommended to check each park's website in advance. Read more
- Update on Monroe County events:
Many events in the Florida Keys have been canceled or postponed. Please check the event’s website or call its organizer for more details. Read more
Please follow up to date information at www.fla-keys.com before arriving at the resort.
Guests with current reservations
If you have an existing reservation and would like to alter your travel dates or cancel, please call 844-489-9665 or email firstname.lastname@example.org. You can also complete a self-cancellation form at www.tranquilitybay.com/cancel.
If you booked through a third party such as Booking.com or Expedia, you will need to contact them directly to cancel your reservation.