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SAFETY AND WELL-BEING PROMISE

Tranquility Bay Resort's private, standalone beach houses have never been more inviting and our expansive 12-acre resort with a private beach and three pools offer plenty of space for family and friends to reconnect (apart from the crowd). In addition, we've developed our Safety & Well-Being Promise to help you rest easy during your stay in paradise. Welcome back to tranquility.


Northwood Hospitality’s “Safety & Well-Being Promise” builds upon Tranquility Bay’s already high standards of housekeeping, food & beverage and overall hygiene where Tranquility Bay uses the highest-grade cleaning products and enhanced safety protocols which are currently in place. The goal with the Safety & Well-Being Promise is to serve as both an assurance and a promise that the well-being and safety of our guests and team members is our number one priority. The Safety & Well-Being Promise focuses on three key pillars – Prevention. Cleanliness. Reducing Contact. During your stay you will notice these safety procedures throughout our entire hotel – public areas, guest rooms, restaurants, bars and outlets.

 

 

PREVENTION

Masks & Gloves

  • Team members will wear masks and gloves for safety and prevention. In accordance with local regulations a mask or face covering may be required in all public spaces for all guests. 

Temperature Checks

  • As an additional precaution all team members will have temperatures taken daily with infrared, touchless thermometers.

Plexi-Shield Protective Screens

  • Shield protectors have been added to applicable areas including front desk stations, reception desks, host stands and retail outlets.

Social Distancing

  • Team members at hotels will follow and enforce social distancing policies and procedures.
  • Additional signage across hotels will remind guests and team members of practicing social distancing.
  • Common areas have been re-arranged to follow adequate social distancing practices.
  • The seating in restaurants and bars has been re-arranged to follow social distancing guidelines.

CLEANLINESS

Disinfecting & Sanitation Technology

  • Antimicrobial fogging sanitizing and cleaning systems will be used in all guest rooms, common areas including elevators, pools, bathrooms and F&B outlets.
  • UV light cleaning technology will be used to sanitize all room keys, key card packets and credit cards.

Hand Sanitizer Dispensers

  • Hand sanitizer dispensers have been added around the hotel (indoor and outdoor) and the back of house.

Sanitizing Wipes in All Guest Rooms

  • All guest rooms will offer individual packet(s) of sanitizing wipes as an additional amenity.

Housekeeping Services

  • Subject to availability, guest rooms will remain vacant a minimum of 48 hours before rooms become occupied
  • Housekeeping team members have been retrained in the proper steps of cleaning and use of proper sanitizing and disinfecting chemicals
  • Additional towels and amenities are available upon request

Clean & Clean More

  • Additional guest room sanitation and cleaning procedures are being applied to cleanliness guidelines.
  • Hotels have increased the frequency of cleaning public areas including but not limited to high traffic and touch areas.

REDUCE CONTACT

Guest Rooms

  • All non-essential items have been removed from guest rooms including but not limited to decorative pillows, magazines, compendiums, pens, paper, etc.
  • Glassware has been replaced with disposable and sealed paper cups.
  • Turndown service will not be offered.

Food & Beverage

  • Hotels may offer food and beverage options solely as “to-go” style.
  • In-room dining will be served “to-go” style, using disposable serve ware and delivered to the guestroom door or available for pick-up.
  • We will use disposable menus for all outlets and in-room dining.

Touchless Dispensers – Soap and Paper Towels in Restrooms

  • Touchless dispensers for soap and paper towels will be accessible in all public and team member restrooms.

Additional Guidelines Include

  • Spa services may not be offered and/or limited based on local governance.
 

For more information about your visit, please contact us by phone: 305-289-0667 or email reservations@tranquilitybay.com.