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FALL SALE: Save up to 30%

Rates start at $129/night this fall or book early for 2019. Call 888-734-5019.

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ADA & Accessibility at Tranquility Bay Resort

Accessible Accommodations in the Florida Keys

Tranquility Bay Beach House Resort is committed to providing outstanding service to any and all guests by being ADA-compliant for our guests convenience. We welcome all guests to our property for a relaxing and memorable vacation in the Florida Keys. We strive to provide the best possible experience for our guests by regularly monitoring the accessibility of the resort to ensure our facilities are meeting all expectations, in line with ADA (Americans with Disabilities Act) regulations.

Accessibility Assistance

Should you have difficulty using or accessing any section of our website, please contact us immediately at ada@tranquilitybay.com. Aside from working with you to ensure you are provided with the information and assistance you need, we're committed to ensuring that each feature on our site is accessible for everyone and will take the appropriate steps to address any short-comings.

Goal of Accessibility for Everyone

It is our goal to ensure that we are providing a seamless experience for everyone - on our website and at our resort. We aim to ensure that everyone is able to access all areas of our website and resort.

Taking Action & Ongoing Efforts

Tranquility Bay Resort has contracted a reputable Digital Accessibility Agency who fully audits our site using live testers and assist us in implemented the necessary changes to make our site accessible to everyone including anyone using a screen reader, magnifier, voice recognition software, captions, alternative text and other assistive devices. We are working diligently to make these updates in a timely fashion and will continuously audit and update our site. If you are having any difficulty accessing or using any section of our website, please contact us immediately at ada@tranquilitybay.com.

Feedback

Please contact us at ada@tranquilitybay.com if you have any feedback or suggestions on our we can improve the accessibility of our website. 

An aerial view of Tranquility Bay and the surrounding area.

Our Accessible Accommodations at Tranquility Bay

SPACIOUS BEACH HOUSES: We offer one spacious two-bedroom beach house or a selection of three-bedroom beach houses (three available), with accessible amenities. Each unit features:

  • A kitchen with appliances designed at a height that meets ADA standards
  • Support bars in the bathroom around the toilet
  • A roll-in shower with support bars

A brightly lit kitchen with marble counter tops and a steel refrigerator.

GROUND FLOOR GUESTROOMS: In addition to the four accessible beach houses, Tranquility Bay also offers a Tropical Garden King Guestroom located on the ground floor, which features:

  • A roll-in shower with support bars
  • Support bars around the toilet
  • Lowered railing in the closet
  • A nearby elevator for guests wanting to reach the second floor

Tranquility Bay Tropical Garden Rooms

Additional Features to Meet Your Needs

The resort also welcomes all guests to enjoy our Fitness Center, which features a roll-in shower with support bars, and an accessible toilet. Our outdoor pools offer pool lifts as well. To book an accessible beach house or Tropical Garden King Guestroom, please contact us today and we will help to find the most suitable accommodation for your needs. We recommend speaking with our Florida Keys vacation planners so that we can ensure all of your needs are met in advance of your stay. Call 888-788-5714 today.

Area Information for Guests with Disabilities

These pages are intended to provide a general overview of the accessibility features available in the Florida Keys, to provide a comfortable, safe and enjoyable experience for all visitors. The information provided is intended to assist travelers with disabilities in knowing there are special options available to help them, while addressing service needs based on individual disabilities.

Information for Visitors With Mobility Disabilities

Information for Visitors With Hearing Disabilities

Information for Visitors With Visual Disabilities

Tranquility Bay Pool

Digital Partner Commitment

Booking Engine: Tranquility Bay sources TravelClick’s iHotelier booking engine for digital room reservation transactions. We are proud to partner with TravelClick as they have also committed to digital accessibility and have taken steps to be compliant with the current standards. As of November 2017, iHotelier Booking Engine 4.0 and Area Search can be accessed and used by “JAWS”, the most popular screen reader used by those who are visually impaired. TravelClick is in the process of remediating it’s iHotelier Booking Engine 4.0 and Area Search to comply with the WCAG standards. It is expected that by the end of second quarter of 2018, iHotelier Booking Engine 4.0 and Area Search will comply with WCAG level AA.

Call 888-788-5714 to speak with our Florida Keys vacation planners