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Resort Hotel & Reservation Information

Tranquility Bay Beachfront Resort Reservation Policies

 

Reservations:

Reservations for Tranquility Bay Beachfront Resort can be made by telephone or online. A room is not reserved until a credit card has been obtained for deposit. Please note: upon confirmation of your reservation, you are obligated for the deposit, as outlined below. A confirmation email will be sent to you. Should you not receive a confirmation email it is your responsibility to contact us to ensure we have the correct information on file.

 

Deposit and Payment:

All deposits will be charged at the time of booking and applies to any and all date(s) of your reservation. We accept Visa, MasterCard, Discover, and American Express. If you plan on using a gift certificate, please let us know at the time of booking.

 

Cancellation Policy:

If you find it necessary to change or cancel your reservation, please note our standard cancellation policy requires a minimum of 3 days’ notice (and by 4pm) to receive a refund of your deposit. Special sales and limited-time offers including, but not limited to Advance Purchase, require a 100% deposit and are completely non-refundable regardless of cancellation date.

*Note, 14-day notice is required for any and all reservations with stay dates between December 24, 2024 and January 1, 2025. For reservations booked prior to January 8, 2024 and with stay dates between 12/24 and 1/1, a 3-day cancellation policy will apply.

Other rate codes as outlined below have specific cancellation requirements. Look for your corresponding rate code booked to determine its cancellation policy.

30 days with no length of stay requirement:

  • Group Social Celebrations
  • Wedding Group Rate
  • Leisure Sales Block

27 days with no length of stay requirement:

  • Christmas in July

21 days with three night length of stay requirement:

  • Black Friday/Cyber Monday

Fourteen days with three night length of stay requirement:

  • Pick Your Perk

Fourteen days with two night length of stay requirement:

  • Classic Romance

Seven days with no length of stay requirement:

  • Relaxed Rate Dates
  • AAA Members (valid ID required)
  • AARP Members (valid ID required)
  • Government Per Diem
  • Winter Getaway
  • International Traveler’s Exclusive
  • Limited Time Offer
  • Flash Sale
  • Leap Year Flash Sale

Three days with no length of stay requirement:

  • Friends of Tranquility Bay
  • Florida Resident (valid ID required)
  • Community Heroes (valid ID required)
  • Tranquility Bay Daily Rate
  • Dolphin Research Center
  • Design Center Companies
  • Fort Lauderdale/Miami Resident Rate
  • Million Air Aviation
  • Travel Agent Partner
  • Travel Agent Offer
  • Monroe County Residents Offer

Three days with two night length of stay required:

  • Culinary Escape

Three days with three night length of stay required:

  • Happy Birthday Florida Keys

Three days with four night length of stay required:

  • More Tranquility for Less

Non-cancellable & non-refundable with full pre-payment due at time of booking:

  • Advance Purchase (book at least four days in advance)
  • Group Social Celebrations Non Refundable
  • Wedding Group Non Refundable

 

Additional Information:

Please view our main hotel policies page here to read other information about our hotel and the guest experience.

 

Taxes & Fees:

A Resort Fee of $52 per night (excluding 12.5% applicable taxes) is applied to all bookings. The resort fee includes complimentary use of bikes outside the resort, use of volleyball court and beach games, usage of all pools on property & more!

 

Errors and Omissions:

Our website and booking engine may contain technical inaccuracies and typographical errors, including but not limited to inaccuracies relating to pricing or availability applicable to your transaction. Tranquility Bay does not assume responsibility or liability for any such inaccuracies, errors or omissions. We reserve the right to make changes, corrections, and/or improvements to our website and booking engine, and to the products and programs described in such information, at any time without notice, including after confirmation of a transaction.