Frequently Asked Questions | Tranquility Bay Resort

For general resort inquiries, please email [email protected]. For reservation questions, please email [email protected]. For group sales and weddings, please email [email protected].

Check-in time begins at 4pm; guests will be checked in as rooms become available. Guests who anticipate a late arrival (after 11pm) should contact the Resort in advance to advise of their estimated arrival time. Check out time is before 11am. Early departures will incur an additional fee of one night’s room and tax charged to the card on file.

Guests must be at least 21 years of age to reserve a room, confirmed by photo ID at check-in. Guests under the age of 21 must be accompanied by a guest aged 21 years or older during the full course of their stay. Parties unaccompanied by an adult over 21 years may be asked to leave the resort at any time.

Pets are not permitted at Tranquility Bay Resort, with the exception of service animals.

While we hope you won’t need to cancel, we understand that sometimes plans change. Our cancellation policy depends upon your arrival/stay dates and the offer you have booked. Note, 14-day notice is required for any and all reservations with stay dates between December 24, 2024 and January 1, 2025. For reservations booked prior to January 8, 2024 and with stay dates between 12/24 and 1/1, a 3-day cancellation policy will apply.

View all of our cancellation policies here.

Yes, our Resort Fee is $55 resort fee per night (excluding 12.5% applicable taxes). The resort fee includes complimentary use of bikes outside the resort, use of volleyball court and beach games, usage of all pools on property, access to our fitness center, live music at TJ’s (schedule varies seasonally), use of our putting green & more!

Our Destination Fee (1.0%) is collected to help support Tranquility Bay’s programming, activities, events and sustainability efforts.

Yes. Rooms are confirmed for the number of adults and children selected at the time of booking. If you are traveling with more than two adults, an extra adult fee of $20 per night plus tax will be applied.

All guest rooms and beach houses are 100% non-smoking. There are no smoking rooms available. There is no smoking on property.

Tropical garden guest rooms are equipped with the following:

Flat-Screen TVs
Hairdryers
En-Suite Bathrooms
Complimentary WIFI
Mini Fridge
A/C and Heat
Coffee Makers
Complimentary Parking
Desks

Villas are equipped with the following:

Private Entrances
2+ Bathrooms
Luxurious Bed Linens
Plush bath and pool towels
Fully-Equipped Kitchens
Complimentary WIFI
Water View Porches
A/C & Heat
Living and Dining Areas
Premium Cable
Flat-Screen TVs
Private Laundry Facilities
Easy Beach Access
Complimentary Parking
Turndown Service

Our fitness center is open 24 hours for resort guests with an array of equipment to choose from, including a brand new Peloton Bike! Experience on demand and immersive live Peloton workouts that will keep your blood pumping and energy up while on your beach getaway.

And don’t forget about our new Sunday yoga by the beach! Set against the backdrop of swaying palms and the sparkling waters of the Keys, this invigorating session offers a serene escape. Engage in revitalizing yoga practices led by skilled instructors, harmonizing gentle movements, deep breathing, and mindful meditation.

While our dining outlets are only open for lunch and dinner, we do offer guests pastries, seasonal tropical fruit, and coffee in the morning for purchase inside the lobby. We also have breakfast boxes available for purchase. Scan the dining QR code found inside your accommodations for more information, or stop by the front desk for an order form.

It is called sargassum, a brown seaweed that can wash up on Florida beaches year round, however is most common during winter and spring months. It is not harmful to humans, however, when it appears in large quantities, it can cause some minor respiratory problems.

Overall, it is a valuable part of the marine ecosystem. As it moves with tides, currents and wind, it can provide shade and a safe haven for baitfish, gamefish such as mahi-mahi, and sea turtles. It primarily impacts the Gulf side during the winter months due to cold fronts.

Our team works to keep the beach area clean and clear as much as possible, relocating the grass back to the ocean. Learn more here.

Don’t you worry! Items get misplaced, it happens! Simply visit this page on our website and follow the instructions to help us locate and return your missing items to you.

Guests of the resort can park up to one vehicle per villa or guest room on property for no additional charge.