Frequently Asked Questions

Check-in time begins at 4pm; guests will be checked in as rooms become available. Guests who anticipate a late arrival (after 11pm) should contact the Resort in advance to advise of their estimated arrival time. Check out time is before 11am. Departures after 11am may be subject to a late check-out fee.

Guests must be at least 25 years of age to reserve a room, confirmed by photo ID at check-in. Guests under the age of 25 must be accompanied by a guest aged 25 years or older during the full course of their stay. Parties unaccompanied by an adult over 25 years may be asked to leave the resort at any time.

Pets are not permitted at Tranquility Bay Resort, with the exception of service animals.

While we hope you won’t need to cancel, we understand that sometimes plans change. Our cancellation policy depends upon your arrival/stay dates and the offer you have booked. Please note that stays between December 24 and January 1 require seven days’ notice to avoid cancellation fees.

View all of our cancellation policies here.

Yes, our Resort Fee is $45 resort fee per night (excluding 12.5% applicable taxes). The resort fee includes complimentary use of bikes outside the resort, use of volleyball court and beach games, usage of all pools on property & more!

While our dining outlets are only open for lunch and dinner, we do offer guests pastries, seasonal tropical fruit, and coffee in the morning inside the lobby. Be sure to stop in and grab a tasty treat!

It is called sargassum, a brown seaweed that can wash up on Florida beaches during spring and summer months. It is not harmful to humans, however, when it appears in large quantities, it can cause some minor respiratory problems.

Overall, it is a valuable part of the marine ecosystem. As it moves with tides, currents and wind, it can provide shade and a safe haven for baitfish, gamefish such as mahi-mahi, and sea turtles. It primarily impacts the Gulf side during the winter months due to cold fronts.

Our team works to keep the beach area clean and clear as much as possible, relocating the grass back to the ocean. Learn more here.