Frequently Asked Questions

Check-in time begins at 4pm; guests will be checked in as rooms become available. Guests who anticipate a late arrival (after 11pm) should contact the Resort in advance to advise of their estimated arrival time. Check out time is before 11am. Departures after 11am may be subject to a late check-out fee.

Guests must be at least 25 years of age to reserve a room, confirmed by photo ID at check-in. Guests under the age of 25 must be accompanied by a guest aged 25 years or older during the full course of their stay. Parties unaccompanied by an adult over 25 years may be asked to leave the resort at any time.

Pets are not permitted at Tranquility Bay Resort, with the exception of service animals.

While we hope you won’t need to cancel, we understand that sometimes plans change. Our cancellation policy depends upon your arrival/stay dates and the offer you have booked. Please note that stays between December 24 and January 1 require seven days’ notice to avoid cancellation fees.

Best Flexible Rate Reservations: Cancel at least 72 hours prior to 4 pm ET on the date of arrival or a penalty of the first night’s stay and tax will be retained by the hotel. Deposit will be forfeited in the event of a no-show or early checkout.

Advance Purchase Offer Reservations: Deposit will be forfeited upon cancellation or in the event of a no-show or early checkout.

All Other Discounts/Promotions: Cancel at least 7 days prior to 4 pm ET on the date of arrival unless stated otherwise. Cancellation after this time will result in a penalty of the first night’s stay and tax will be retained by the hotel. Deposit will be forfeited in the event of a no-show or early checkout.

Yes, our Resort Fee is $45 resort fee per night (excluding 12.5% applicable taxes). The resort fee includes complimentary use of bikes outside the resort, use of volleyball court and beach games, WIFI access, usage of all pools on property & more!