Hotel Policies
Check-in time begins at 4pm; guests will be checked in as rooms become available. Guests who anticipate a late arrival (after 11pm) should contact the Resort in advance to advise of their estimated arrival time. Check-out time is before 11am. Early departures will incur an additional fee of one night’s room and tax charged to the card on file.
Guests must be at least 21 years of age to reserve a room, confirmed by photo ID at check-in. Guests under the age of 21 must be accompanied by a guest aged 21 years or older during the full course of their stay. Parties unaccompanied by an adult over 21 years may be asked to leave the resort at any time.
We understand that plans can change, and we aim to make our policies as clear and straightforward as possible. All cancellation timeframes are based on arrival date and 4:00 p.m. EST. You can view all of our cancellation policies on our Reservation Policies page.
Yes, our Resort Fee is $55 per night (excluding 12.5% applicable taxes). The resort fee includes complimentary use of bikes outside the resort, access to our fitness center, various weekly activities, and environmental interests around the resort. Be sure to check out our event calendar for our list of monthly activities.
Our Destination Fee (1.0%) is collected to help support Tranquility Bay’s programming, activities, events and sustainability efforts.
Yes. Rooms are confirmed for the number of adults and children selected at the time of booking. If you are traveling with more than two adults, an extra adult fee of $20 per night plus tax will be applied.
All guest rooms and villas are 100% non-smoking. Smoking is not permitted anywhere on the property, and smoking rooms are not available at the resort. There is no smoking allowed anywhere on the property.
For the safety and security of all guests and staff, firearms and weapons of any kind are not permitted anywhere on our property, including guest rooms, common areas, parking facilities, and all outdoor spaces. This policy applies to all guests, visitors, and third parties, regardless of permit status.
Yes. Tranquility Bay Resort guarantees that reservations booked directly through tranquilitybay.com receive the best publicly available Internet rate for the same room type, stay dates, payment terms and restrictions.
If you find a lower publicly available rate on another website at the time of booking, call Tranquility Bay Resort at 888-965-5595 before your cancellation window begins. Once the cancellation window has started, rates and stay dates are locked, and reservations cannot be modified or canceled without the applicable cancellation penalty.
If our reservations team verifies that the lower rate is publicly available and bookable online at the time of review, Tranquility Bay Resort will match the verified lower rate for the applicable night or nights.
Screenshots or other reproduced images will not be accepted as verification.
This guarantee does not apply to:
Prepay and Save rates or other nonrefundable reservations.
Opaque or auction websites where the hotel name is not disclosed until after booking. Package rates that include air, car rental, taxes, service charges, meals, coupons, parking, services, amenities or other bundled items.
Discounted rates, including Government, AAA, AARP or Senior rates.
Unpublished, negotiated or contracted rates, including corporate, travel agency, group, association or other specially agreed rates not publicly available to all guests.
If you add the Weather Guarantee at booking, you’ll receive a daily reimbursement when 1+ hours of qualifying rain (1.5 mm/hour or more) occur between 8 AM and 8 PM during your stay. Sensible Weather monitors the forecast, alerts you if weather triggers coverage, and sends your reimbursement automatically.
General Resort Info
Tranquility Bay Resort does not allow pets; however, service animals are welcome.
For general resort inquiries, please email our front desk at [email protected]. For reservation questions, please email our reservations team at [email protected]. For group sales and weddings, please email our sales team at [email protected].
It is called sargassum, a brown seaweed that can wash up on Florida beaches during spring and summer months. It is not harmful to humans, however, when it appears in large quantities, it can cause some minor respiratory problems. Overall, it is a valuable part of the marine ecosystem. As it moves with tides, currents and wind, it can provide shade and a safe haven for baitfish, gamefish such as mahi-mahi, and sea turtles.
Sargassum primarily impacts the Gulf side during the winter months due to cold fronts. Our team works diligently throughout the year to keep the beach clean and clear of this natural phenomenon. Our efforts utilize manpower and sometimes machine power to relocate the grass back to the ocean. Most of the time this is a quick process. However, there are times of the year when sargassum presence is heavier and our clearing process may require additional time.
Don’t you worry! Items get misplaced, it happens. Simply visit the Lost and Found page on our website and follow the instructions to help us locate and return your missing items to you.
Guests of the resort can park up to one vehicle per villa or guest room on property for no additional charge.
Yes, we have a daily sunset ritual on the sand at the resort with complimentary drinks and one of the best views of the sunset in all of the Florida Keys.
Property Amenities
While our dining outlets are only open for lunch and dinner, we do offer guests pastries, seasonal tropical fruit, and coffee in the morning for purchase inside the lobby. We also have in-room breakfast available for purchase. Scan the dining QR code found inside your accommodations for more information, or stop by the front desk for an order form.
Our hotel are equipped with flat-screen TVs, hairdryers, en-suite bathrooms, complimentary WiFi, a mini fridge, A/C and heat, coffee makers, complimentary parking, and desks.
Villas are equipped with private entrances, 2+ bathrooms, luxurious bed linens, plush bath and pool towels, fully equipped kitchens, complimentary WiFi, water view porches, A/C and heat, living and dining areas, premium cable, flat-screen TVs, private laundry facilities, easy beach access, complimentary parking, and turndown service.
Our fitness center is open 24 hours for resort guests with an array of equipment to choose from, including a brand new Peloton Bike. Experience on-demand and immersive live Peloton workouts that will keep your blood pumping and energy up while on your beach getaway.
And don’t forget about our Sunday yoga by the beach. Set against the backdrop of swaying palms and the sparkling waters of the Keys, this invigorating session offers a serene escape, with revitalizing yoga practices led by skilled instructors, harmonizing gentle movements, deep breathing, and mindful meditation.