Frequently Asked Questions
For general resort inquiries, please email [email protected]. For reservation questions, please email [email protected]. For group sales and weddings, please email [email protected].
Check-in time begins at 4pm; guests will be checked in as rooms become available. Guests who anticipate a late arrival (after 11pm) should contact the Resort in advance to advise of their estimated arrival time. Check out time is before 11am. Early departures will incur an additional fee of one night’s room and tax charged to the card on file.
Guests must be at least 21 years of age to reserve a room, confirmed by photo ID at check-in. Guests under the age of 21 must be accompanied by a guest aged 21 years or older during the full course of their stay. Parties unaccompanied by an adult over 21 years may be asked to leave the resort at any time.
Pets are not permitted at Tranquility Bay Resort, with the exception of service animals.
While we hope you won’t need to cancel, we understand that sometimes plans change. Our cancellation policy depends upon your arrival/stay dates and the offer you have booked. Note, 14-day notice is required for any and all reservations with stay dates between December 24, 2024 and January 1, 2025. For reservations booked prior to January 8, 2024 and with stay dates between 12/24 and 1/1, a 3-day cancellation policy will apply.
View all of our cancellation policies here.
Yes, our Resort Fee is $55 per night (excluding 12.5% applicable taxes). The resort fee includes complimentary use of bikes outside the resort, access to our fitness center, various weekly activities, and environmental interests around the resort. Be sure to check out our Experiences page for our list of monthly activities.
Our Destination Fee (1.0%) is collected to help support Tranquility Bay’s programming, activities, events and sustainability efforts.
Yes. Rooms are confirmed for the number of adults and children selected at the time of booking. If you are traveling with more than two adults, an extra adult fee of $20 per night plus tax will be applied.
All guest rooms and beach houses are 100% non-smoking. There are no smoking rooms available. There is no smoking on property.
Tropical garden guest rooms are equipped with the following:
- Flat-Screen TVs
- Hairdryers
- En-Suite Bathrooms
- Complimentary WIFI
- Mini Fridge
- A/C and Heat
- Coffee Makers
- Complimentary Parking
- Desks
Villas are equipped with the following:
- Private Entrances
- 2+ Bathrooms
- Luxurious Bed Linens
- Plush bath and pool towels
- Fully-Equipped Kitchens
- Complimentary WIFI
- Water View Porches
- A/C & Heat
- Living and Dining Areas
- Premium Cable
- Flat-Screen TVs
- Private Laundry Facilities
- Easy Beach Access
- Complimentary Parking
- Turndown Service
Our fitness center is open 24 hours for resort guests with an array of equipment to choose from, including a brand new Peloton Bike! Experience on demand and immersive live Peloton workouts that will keep your blood pumping and energy up while on your beach getaway.
And don’t forget about our new Sunday yoga by the beach! Set against the backdrop of swaying palms and the sparkling waters of the Keys, this invigorating session offers a serene escape. Engage in revitalizing yoga practices led by skilled instructors, harmonizing gentle movements, deep breathing, and mindful meditation.
While our dining outlets are only open for lunch and dinner, we do offer guests pastries, seasonal tropical fruit, and coffee in the morning for purchase inside the lobby. We also have breakfast boxes available for purchase. Scan the dining QR code found inside your accommodations for more information, or stop by the front desk for an order form.
It is called sargassum, a brown seaweed that can wash up on Florida beaches during spring and summer months. It is not harmful to humans, however, when it appears in large quantities, it can cause some minor respiratory problems.
Overall, it is a valuable part of the marine ecosystem. As it moves with tides, currents and wind, it can provide shade and a safe haven for baitfish, gamefish such as mahi-mahi, and sea turtles. It primarily impacts the Gulf side during the winter months due to cold fronts.
Our team works diligently throughout the year, to keep the beach clean and clear of this natural phenomenon. Our efforts utilize manpower and sometimes, machine power, to relocate the grass back to the ocean. Most of the time, this is a quick process. However, there are times of the year where sargassum presence is heavier and our clearing process may require additional time. Learn more here.
Don’t you worry! Items get misplaced, it happens! Simply visit this page on our website and follow the instructions to help us locate and return your missing items to you.
Guests of the resort can park up to one vehicle per villa or guest room on property for no additional charge.
For the safety and security of all guests and staff, firearms and weapons of any kind are not permitted anywhere on our property, including guest rooms, common areas, parking facilities, and all outdoor spaces. This policy applies to all guests, visitors, and third parties, regardless of permit status.
If you add the Weather Guarantee at booking, you’ll receive a daily reimbursement when 1+ hours of qualifying rain (1.5 mm/hour or more) occur between 8 AM and 8 PM during your stay. Sensible Weather monitors the forecast, alerts you if weather triggers coverage, and sends your reimbursement automatically. Learn More here.