Resort Hotel & Reservation Information
Tranquility Bay Beachfront Resort Reservation Policies
Reservations:
Reservations for Tranquility Bay Beachfront Resort can be made by telephone or online. A room is not reserved until a credit card has been obtained for deposit. Please note: upon confirmation of your reservation, you are obligated for the deposit, as outlined below. A confirmation email will be sent to you. Should you not receive a confirmation email it is your responsibility to contact us to ensure we have the correct information on file.
Deposit and Payment:
All deposits will be charged at the time of booking and applies to any and all date(s) of your reservation. We accept Visa, MasterCard, Discover, and American Express. If you plan on using a gift certificate, please let us know at the time of booking.
CANCELLATION POLICIES
Our standard cancellation policy requires a minimum of 3 days’ notice (by 4PM EST) to receive a refund of your deposit. Reservations with stay dates between December 24 and January 2 require 14 day notice.
Special sales and limited-time offers may have different cancellation terms. The specific cancellation policy is dependent upon the rate booked.
Advance Purchase rates require a 100% deposit and are completely non-refundable regardless of cancellation date.
All stays may be cancelled penalty-free within 24 hours of booking.
Modification of stay dates will be subject to the same cancellation policies if outside the cancellation window.
CANCELLATION TERMS FOR SPECIAL RATES
30 days notice:
- Group Social Celebrations
- Wedding Group Rate
- Leisure Sales Block
21 days notice:
- Christmas in July
Fourteen days notice:
*Note, 14-day notice is required for any and all reservations with stay dates between December 24 and January 2.
- Fourth Night Free
- Pick Your Perk
- Spring Savings
- 20 Years of Tranquility
- Classic Romance
- Flash Sale
- Key(s) to Paradise
- Where Summer Never Ends
Seven days notice:
- Relaxed Rate Dates
- AAA Members
- AARP Members
- Government Per Diem
- International Traveler’s Exclusive
- Welcome Back, We Missed You
- 7 Mile Bridge Run
- Cyber Monday/Black Friday Sale
Non-cancellable & non-refundable with full pre-payment due at time of booking:
- Advance Purchase
- Pay Now & Save
- Group Social Celebrations Non-Refundable
- Wedding Group Non-Refundable
Additional Information:
Please view our main hotel policies page here to read other information about our hotel and the guest experience.
Taxes & Fees:
A Resort Fee of $55 per night (excluding 12.5% applicable taxes) is applied to all bookings. The resort fee includes complimentary use of bikes outside the resort, use of volleyball court and beach games, usage of all pools on property & more!
A 1% Destination Fee will also be deducted from all reservations to support local Keys’ tourism efforts.
Errors and Omissions:
Our website and booking engine may contain technical inaccuracies and typographical errors, including but not limited to inaccuracies relating to pricing or availability applicable to your transaction. Tranquility Bay does not assume responsibility or liability for any such inaccuracies, errors or omissions. We reserve the right to make changes, corrections, and/or improvements to our website and booking engine, and to the products and programs described in such information, at any time without notice, including after confirmation of a transaction.